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We accept most returns within 14 days of delivery for a full refund, less return shipping fees if applicable. Items must be new and unopened. Please contact us at sales@achildstreasureplace.com within 14 days of delivery to request your return or exchange. If your return is approved you will be provided with a pre-paid shipping label to return your order to our distribution center. Approved refunds will be processed within 2-5 business days of receipt of your returned order.